County of Riverside
ABOUT THE POSITIONThe County of Riverside's University Health System-Community Health Clinic is seeking an Admissions & Collection Clerk to join their CHC-Hemet team.
The incumbent will be responsible for processing forms, using a computer to enter patient information, receiving and reconciling copays, ordering supplies, making reminder phone calls, reconciling work queues via Epic; as well as perform specialized clerical work which includes:
checking in and registering patients, verifying insurances, scheduling and confirming appointments, collecting payments, and answering phones; and other duties as assigned.
These positions are located in Riverside.
This position has a 5/40 schedule, from 8:
00am - 5:
00pm.
Bilingual candidates with previousprofessionalexperience with Epic Hyper Driveare highly preferred.
Meet the team!RUHS WebsiteEXAMPLES OF ESSENTIAL DUTIESoReview patient personal data to evaluate the patient's eligibility for medical assistance programs using formal medical program guidelines.
oReview patient insurance forms and cards to ensure completeness and accuracy as required by assistance programs and private insurance carriers for billing and payment.
oEvaluate possible assistance eligibility and refer patients to Medi-Cal and MISP as appropriate.
oContact patient's medical insurance carrier to obtain authorization for treatment and verify eligibility and coverage.
oAssist patients with scheduling hospital or clinic appointments in person or over the phone.
oPre-register scheduled services during scheduling process or any time prior to receiving services as directed by supervisor or manager.
oReceive and record payments for medical treatment from patients.
oRecord payment information on patient payment receipt and log this information on the appropriate forms.
oComplete patient medical information or MISP Share of Cost Forms; attach cash payment receipt to ensure reimbursement from medical assistance program.
oRefer patients with problem accounts to Patient Accounts for review of account status.
oReceive required information from patients and complete medical forms to ensure accuracy of patient data.
oCollect and prepare receipt for monies.
oRegister patients for medical services such as emergency treatment and non-emergency walk-in treatment.
oServe as a resource person for patient registration in the Riverside University Health System (RUHS) clinics.
oAssist in conducting outpatient registration audits and participate in RUHS quality assurance initiatives.
oReconcile daily charge sheets of patient visits to ensure that charges for healthcare services rendered are captured in a timely manner.
MINIMUM QUALIFICATIONS OPTION I
Experience:
Two years of clerical experience including three months performing admissions, collections, or billing functions in a hospital, mental health, or public healthcare agency.
(Completion of 18 semester or 27 quarter units from an accredited college or university in secretarial sciences, office practices, business education, or a closely related field to the assignment may substitute for one year of the non-specialized experience.
) OPTION II
Experience:
Two years of clerical experience including three months performing admissions, collections, or billing functions in a hospital, mental health, or public healthcare agency.
(Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field; to the assignment may substitute for one year of the non-specialized experience.
) OPTION III
Experience:
Two years of clerical experience including three months performing admissions, collections, or billing functions in a hospital, mental health, or public healthcare agency.
(Six months of clerical experience in a medical setting may substitute for one year of the non-specialized experience.
)SUPPLEMENTAL INFORMATIONReasonable Accommodations The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA).
If you are a qualified individual and need a reasonable accommodation to take this exam, contact the recruiter before taking the exam.
For additional information and the accommodation form, visit the Disability Access Office web page at:
http:
//dao.
rc-hr.
com Veteran's Preference:
The County has a Veteran's Preference Policy.
Upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application.
For privacy reasons, it is recommended that you remove your social security information from the document(s).
A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.
See the policy here.
Pre-Employment All employment offers are contingent upon successful completion of both a pre-employment physical exam, including a drug/alcohol test, and a criminal background investigation, which involves fingerprinting.
(A felony or misdemeanor conviction may disqualify the applicant from County employment).
Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving At Will, are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance.
Temporary and Per Diem employees serve at the pleasure of the agency/department head.
What's Next? Open to All Applicants This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of The Riverside University Health System may be considered before other applicants depending on the volume of applications received.
Application Period BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Applications received prior to the closing date will be considered based on the information submitted.
Changes or alterations cannot be accepted.
All applicants must submit a complete application by the closing date of this recruitment.
No late applications will be permitted.
Include relevant work experience details on resume and/or application.
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process.
A description of job duties directly copied from the job classification or job posting will not be considered.
Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc.
( AICE ).
Questions regarding this position? Please contact Ahjah Davis Solomon at Ahdavis@rivco.
org.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting.
Click the 'Apply' link located on this page to submit your application.
For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.
rc-hr.
com.
A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE:
A choice of different medical, dental and visions plan are available to elect.
The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note:
Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits.
See the list here.
MISCELLANEOUS RETIREMENT:
County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
Tier I (Classic Member - Formula 3% @ 60):
Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions.
The employee contribution is eight (8%) percent.
Tier II (Classic Member - Formula 2% @ 60):
Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside.
The employee contribution is seven (7%) percent.
Tier III (PEPRA New Member - Formula 2% @ 62):
Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.
As of July 1, 2020, the employee contribution is 7.
25% and subject to change annually.
A new member is defined as any of the following:
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.
CalPERS refers to all members that do not fit within the definition of a new member as classic members.
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only.
Additional questions regarding retirement formulas can be sent to retirement@rivco.
org or by calling the Benefits Information Line at (951) 955-4981,Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you.
CalPERS is governed by the Public Employees' Retirement Law.
The Retirement Law is complex and subject to change.
If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION:
Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)4< 9 years = 120 Hours (15 Days)10 or more years = 160 Hours (20 Days)Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE:
Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS:
Normally 12 paid holidays per yearBEREAVEMENT LEAVE:
Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)BASIC LIFE INSURANCE:
Equal to one times annual base salary not to exceed $50,000 of term life coverage.
Premiums are paid by the County.
Additional Supplemental Life plan is available for employee purchase.
DISABILITY:
Short-term Disability benefit pays up to a maximum of $461.
54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION:
A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER:
There may be other benefit provisions as specified in the applicable Memorandum of Understanding.
Please contact the recruiter listed on the job posting directly for more information.
About the Company:
County of Riverside The County of Riverside offers an aray of professions, careers, and opportunites within over 40 diverse departments California's fourth largest county by population is expanding its economy, working to make Riverside County as business-friendly as possible and using health and recreations strategies to make the county a healthier place for residents.
Each year, millions visit the county to take advantage of the glorious desert winter, attend the Riverside County Fair and National Date Festival, the Balloon and Wine Festival, the Palm Springs International Film Festival, the Coachella and Stagecoach mega-concerts, the Paribas Open at the Indian Wells Tennis Center and the Humana Challenge, the golf tournament formerly known as the Bob Hope Classic.
All those, combined with a rich cultural heritage and frontier history, make Riverside County a great place live, work, and play.
With rivers, mountain peaks, deserts and fertile valleys, Riverside County offers diversity that few locations can match.
More than two million people live in Riverside County, taking advantage of affordable housing, nearby beaches, mountains, hiking and bike trails, the Wine Country near Temecula and resorts that offer oases in the desert.
Company Size:
10,000 employees or moreIndustry:
Government and MilitaryFounded:
0.
Estimated Salary: $20 to $28 per hour based on qualifications.
The incumbent will be responsible for processing forms, using a computer to enter patient information, receiving and reconciling copays, ordering supplies, making reminder phone calls, reconciling work queues via Epic; as well as perform specialized clerical work which includes:
checking in and registering patients, verifying insurances, scheduling and confirming appointments, collecting payments, and answering phones; and other duties as assigned.
These positions are located in Riverside.
This position has a 5/40 schedule, from 8:
00am - 5:
00pm.
Bilingual candidates with previousprofessionalexperience with Epic Hyper Driveare highly preferred.
Meet the team!RUHS WebsiteEXAMPLES OF ESSENTIAL DUTIESoReview patient personal data to evaluate the patient's eligibility for medical assistance programs using formal medical program guidelines.
oReview patient insurance forms and cards to ensure completeness and accuracy as required by assistance programs and private insurance carriers for billing and payment.
oEvaluate possible assistance eligibility and refer patients to Medi-Cal and MISP as appropriate.
oContact patient's medical insurance carrier to obtain authorization for treatment and verify eligibility and coverage.
oAssist patients with scheduling hospital or clinic appointments in person or over the phone.
oPre-register scheduled services during scheduling process or any time prior to receiving services as directed by supervisor or manager.
oReceive and record payments for medical treatment from patients.
oRecord payment information on patient payment receipt and log this information on the appropriate forms.
oComplete patient medical information or MISP Share of Cost Forms; attach cash payment receipt to ensure reimbursement from medical assistance program.
oRefer patients with problem accounts to Patient Accounts for review of account status.
oReceive required information from patients and complete medical forms to ensure accuracy of patient data.
oCollect and prepare receipt for monies.
oRegister patients for medical services such as emergency treatment and non-emergency walk-in treatment.
oServe as a resource person for patient registration in the Riverside University Health System (RUHS) clinics.
oAssist in conducting outpatient registration audits and participate in RUHS quality assurance initiatives.
oReconcile daily charge sheets of patient visits to ensure that charges for healthcare services rendered are captured in a timely manner.
MINIMUM QUALIFICATIONS OPTION I
Experience:
Two years of clerical experience including three months performing admissions, collections, or billing functions in a hospital, mental health, or public healthcare agency.
(Completion of 18 semester or 27 quarter units from an accredited college or university in secretarial sciences, office practices, business education, or a closely related field to the assignment may substitute for one year of the non-specialized experience.
) OPTION II
Experience:
Two years of clerical experience including three months performing admissions, collections, or billing functions in a hospital, mental health, or public healthcare agency.
(Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field; to the assignment may substitute for one year of the non-specialized experience.
) OPTION III
Experience:
Two years of clerical experience including three months performing admissions, collections, or billing functions in a hospital, mental health, or public healthcare agency.
(Six months of clerical experience in a medical setting may substitute for one year of the non-specialized experience.
)SUPPLEMENTAL INFORMATIONReasonable Accommodations The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA).
If you are a qualified individual and need a reasonable accommodation to take this exam, contact the recruiter before taking the exam.
For additional information and the accommodation form, visit the Disability Access Office web page at:
http:
//dao.
rc-hr.
com Veteran's Preference:
The County has a Veteran's Preference Policy.
Upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application.
For privacy reasons, it is recommended that you remove your social security information from the document(s).
A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.
See the policy here.
Pre-Employment All employment offers are contingent upon successful completion of both a pre-employment physical exam, including a drug/alcohol test, and a criminal background investigation, which involves fingerprinting.
(A felony or misdemeanor conviction may disqualify the applicant from County employment).
Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving At Will, are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance.
Temporary and Per Diem employees serve at the pleasure of the agency/department head.
What's Next? Open to All Applicants This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of The Riverside University Health System may be considered before other applicants depending on the volume of applications received.
Application Period BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Applications received prior to the closing date will be considered based on the information submitted.
Changes or alterations cannot be accepted.
All applicants must submit a complete application by the closing date of this recruitment.
No late applications will be permitted.
Include relevant work experience details on resume and/or application.
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process.
A description of job duties directly copied from the job classification or job posting will not be considered.
Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc.
( AICE ).
Questions regarding this position? Please contact Ahjah Davis Solomon at Ahdavis@rivco.
org.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting.
Click the 'Apply' link located on this page to submit your application.
For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.
rc-hr.
com.
A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE:
A choice of different medical, dental and visions plan are available to elect.
The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note:
Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits.
See the list here.
MISCELLANEOUS RETIREMENT:
County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
Tier I (Classic Member - Formula 3% @ 60):
Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions.
The employee contribution is eight (8%) percent.
Tier II (Classic Member - Formula 2% @ 60):
Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside.
The employee contribution is seven (7%) percent.
Tier III (PEPRA New Member - Formula 2% @ 62):
Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.
As of July 1, 2020, the employee contribution is 7.
25% and subject to change annually.
A new member is defined as any of the following:
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.
CalPERS refers to all members that do not fit within the definition of a new member as classic members.
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only.
Additional questions regarding retirement formulas can be sent to retirement@rivco.
org or by calling the Benefits Information Line at (951) 955-4981,Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you.
CalPERS is governed by the Public Employees' Retirement Law.
The Retirement Law is complex and subject to change.
If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION:
Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)4< 9 years = 120 Hours (15 Days)10 or more years = 160 Hours (20 Days)Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE:
Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS:
Normally 12 paid holidays per yearBEREAVEMENT LEAVE:
Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)BASIC LIFE INSURANCE:
Equal to one times annual base salary not to exceed $50,000 of term life coverage.
Premiums are paid by the County.
Additional Supplemental Life plan is available for employee purchase.
DISABILITY:
Short-term Disability benefit pays up to a maximum of $461.
54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION:
A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER:
There may be other benefit provisions as specified in the applicable Memorandum of Understanding.
Please contact the recruiter listed on the job posting directly for more information.
About the Company:
County of Riverside The County of Riverside offers an aray of professions, careers, and opportunites within over 40 diverse departments California's fourth largest county by population is expanding its economy, working to make Riverside County as business-friendly as possible and using health and recreations strategies to make the county a healthier place for residents.
Each year, millions visit the county to take advantage of the glorious desert winter, attend the Riverside County Fair and National Date Festival, the Balloon and Wine Festival, the Palm Springs International Film Festival, the Coachella and Stagecoach mega-concerts, the Paribas Open at the Indian Wells Tennis Center and the Humana Challenge, the golf tournament formerly known as the Bob Hope Classic.
All those, combined with a rich cultural heritage and frontier history, make Riverside County a great place live, work, and play.
With rivers, mountain peaks, deserts and fertile valleys, Riverside County offers diversity that few locations can match.
More than two million people live in Riverside County, taking advantage of affordable housing, nearby beaches, mountains, hiking and bike trails, the Wine Country near Temecula and resorts that offer oases in the desert.
Company Size:
10,000 employees or moreIndustry:
Government and MilitaryFounded:
0.
Estimated Salary: $20 to $28 per hour based on qualifications.
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